Teceze’s Infrastructure Managed Services

Teceze’s Infrastructure Managed Service offers scalable solutions to help simplify your network and server operations. We focus on traditional disciplines of network and server management – device monitoring, performance reporting, fault and carrier management and configuration back up – providing an attractive alternative to expending the funds and manpower to perform the work in-house. With Teceze’s expertise, companies are saving substantially on the cost of maintaining experts for various devices and future-proofing their technology investments.

Teceze’s managed Infrastructure services are designed to support growing companies by offering fully managed technology solutions at an affordable cost. Our approach is to implement a lean, scalable solution with a proactive approach to problem solving that keeps your systems operating at peak performance at a >99.99% rate. Our IT solution includes business hours Network and Server support. A member of our team will be available 5 days (Mon – Fri) a week to accept and address inbound support issues. We will also manage all software and platform updates, backups, and bug fixes remotely during non-business hours at an additional cost.
Your package also includes Remote / on-site support, during the first two months of service we will inventory your hardware and software and configure your systems for remote support.

Proposed Solution

The Network Managed Service product is made of three service options

  • Bronze
  • Silver
  • Gold

Bronze is a basic ʻpingʼ service for ʻup/downʼ monitoring of network equipment with unlimited remote support

Silver is a managed network solution which is ideal for clients with limited internal resources who require monitoring and management services with nominal reporting Services included in silver are:
• Patch notification
• Quarterly availability reporting
• Network Performance Monitoring
• Server Performance Monitoring
• Server Support
• access to network device status
• Backup configuration of network devices
• Unlimited Onsite Support

Gold is an inclusive comprehensive managed network solution, comprising the base service of silver with additional monitoring, reporting and management capabilities. The Advantage service option is suitable for clients who require a greater level of support to manage their network as it provides extensive performance and traffic monitoring and detailed reporting analysis. Additional features of Gold are:
• Monthly reporting on device utilisation and Performance
• Devices Health Checks
• Server backup and snapshots at Offsite
• IOS version health checks
• Carrier Management
• Document Management
• Post Incident Review
• Software Patching

Areas that our service covers

• Network devices and server maintenance
• Network and Endpoint security
• Performance Monitoring & Response
• 24/7 Device Health Monitoring
• Hardware Inventory
• Monthly Reporting
• Document management
• Unlimited Remote / Onsite support
• Network devices and Server backups

Add-on Services

• Hardware installation
• Full-time onsite support
• Any other project related work

Bronze

Price - TBD
  • Account Management
  • Service Delivery Manager (Monthly Meeting)
  • Carrier Management
  • Incident Management
  • Service Portal access
  • Proactive Monitoring
  • ICMP Monitoring
  • Real time statistics (5s delay)
  • Performance Monitoring
  • Capacity Monitoring
  • Support Services
  • Network Support
  • Wireless Support
  • Firewall Support
  • Applications Support
  • Server Support
  • Antivirus + Endpoint Management
  • Unlimited remote support
  • Unlimited onsite support (Limited to P1 Issues)
  • Patch Management and Device Backups
  • Unlimited Network Devices Firmware Upgrade
  • Unlimited Server Patching
  • Network Configuration Backups
  • Server Backups / Snapshots
  • Reporting
  • Alerts reporting
  • Adhoc reports
  • Vendor Advisories
  • Thresholding
  • Ticket reports
  • Post incident review
  • Document Management

Silver

Price - TBD
  • Account Management
  • Service Delivery Manager (Monthly Meeting)
  • Carrier Management
  • Incident Management
  • Service Portal access
  • Proactive Monitoring
  • ICMP Monitoring
  • Real time statistics (5s delay)
  • Performance Monitoring
  • Capacity Monitoring
  • Support Services
  • Network Support
  • Wireless Support
  • Firewall Support
  • Applications Support
  • Server Support
  • Antivirus + Endpoint Management
  • Unlimited remote support
  • Unlimited onsite support (Limited to P1 Issues)
  • Patch Management and Device Backups
  • Unlimited Network Devices Firmware Upgrade
  • Unlimited Server Patching
  • Network Configuration Backups
  • Server Backups / Snapshots
  • Reporting
  • Alerts reporting
  • Adhoc reports
  • Vendor Advisories
  • Thresholding
  • Ticket reports
  • Post incident review
  • Document Management

Gold

Price - TBD
  • Account Management
  • Service Delivery Manager (Monthly Meeting)
  • Carrier Management
  • Incident Management
  • Service Portal access
  • Proactive Monitoring
  • ICMP Monitoring
  • Real time statistics (5s delay)
  • Performance Monitoring
  • Capacity Monitoring
  • Support Services
  • Network Support
  • Wireless Support
  • Firewall Support
  • Applications Support
  • Server Support
  • Antivirus + Endpoint Management
  • Unlimited remote support
  • Unlimited onsite support (Limited to P1 Issues)
  • Patch Management and Device Backups
  • Unlimited Network Devices Firmware Upgrade
  • Unlimited Server Patching
  • Network Configuration Backups
  • Server Backups / Snapshots
  • Reporting
  • Alerts reporting
  • Adhoc reports
  • Vendor Advisories
  • Thresholding
  • Ticket reports
  • Post incident review
  • Document Management

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