MANAGED IT SMART HANDS

Smart Hands is an around-the-clock, on-site, operational support service for configuration, remote management, installation, and troubleshooting of your data center equipment.

Maintaining the right skill-sets in the right positions is always a limiting factor in the development strategies of an company, but this should not be the case any more.

Teceze Smart Hands services, which includes a network of over 500+ qualified engineers, allow your company to access and pay for resources only when you need them. No longer had to pay for stagnant technological services in one area while looking frantically for additional resources in another.

If your technical assistance is currently restricted on-site, you can use Field Engineer to help expand your scope globally. Smart Hand engineers provide deployment assistance, installation assistance, troubleshooting, and monitoring. There is no need to restrict such requirements when a platform such as Teceze will help you extend your scope and access such services globally.

Our Managed Services

Supported Technologies

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SERVERS & STORAGE

Windows and Unix-Based Servers, Network Attached Storage (NAS), Storage Area Networks (SAN)

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COMMUNICATION & NETWORKING EQUIPMENT

Hubs, Routers, Switches, Modems, VOIP, Video Conferencing Equipment

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PERSONAL COMPUTING (EUC)

PCs, Workstations, Laptops, Netbooks, Tablets, PDA’s

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INTERNET OF THINGS (IoT) INFRASTRUCTURE

Remote Sensors, Edge Gateway, Embedded Devices & Equipment

You can save time, money & hassle with our prepaid scheme of Smart Hand Support. It’s simple, you just have to buy tickets in advance as per your SLA and we will take care of everything including the project management.

Countries we cover

Country

4 Hrs SLA

8 Hrs SLA

NBD

FTE

United Kingdom

France

Germany

Amsterdam

Sweden

Norway

X

X

Spain

Denmark

Italy

Portugal

Switzerland

X

X

Poland

Romania

Hungary

Ireland

Austria

Belgium

Greece

Bulgaria

United States

Canada

Mexico

Australia

Singapore

Philippines

India

Dubai

South Africa

 

Key Features & Benefits

  • Qualified IT workforce available when and where you need them
  • Expert guidance provided by our Excellence Hub
  • Increase agility, improve uptime and enhance satisfaction
  • Services include installation, upgrades, troubleshooting, cabling services, rack and stack services, remote management, logistics support, asset management
  • World wide operation with nearly 500+ certified technicians
  • L1 engineer, L2 Engineer, L3 engineer and have consultants such as CompTIA + / CompTIA Network+ / CompTIA Server +, Net +,  Mobility +, ITIL, Microsoft MCSA / MCSE, Cisco CCENT / CCNA / CCNP / CCIE,  Palo Alto Networks Certified Network Security Engineer (PCNSE), Fortinet Certified Network Security Engineer (NSE), Juniper Networks Certified Professional Security (JNCIP-SEC), Cisco Certified Internetwork Expert Security (CCIE-Security), Check Point Certified Expert (CCSE), Offensive Security Certified Professional (OSCP)

Based on the needs of your company, Teceze will fill vital gaps in your current operations, or extend your existing operations to new areas, helps in growing your market expansion.

Teceze can assist with the following services:

  • Asset Management (Inventory equipment, Record digital pictures, Record serial numbers)
  • Visual inspection and verification of equipment
  • Assist with uncarting equipment from boxes
  • Rack/unrack equipment as per customer instructions
  • Cabinet install and decommission
  • Install, maintain, and troubleshoot cabling
  • Assistance in patch cables extension
  • Perform an on-demand inventory of customer specified patch cables or items.
  • Inventory labeling of equipment as per ticket details
  • Replace hardware components with spares/upgrades
  • Rotate tapes or exchange tapes
  • Troubleshooting customer equipment using local KVM (Keyboard, Video, and Mouse), giving visual access to remote consultants
  • Power cycling a server, router, or other equipment on-site when required
  • Inspection, acceptance, notification, and storage of Outgoing/incoming shipment

If you’ve never tried it before, now is the ideal time for you to contact Teceze and make the most of everything that our Managed Smart Hands service has to offer. With 500+ engineers waiting to assist you around the globe, you’ll quickly recognize the advantages it can bring to your business.

Our expert team is here to help with any questions you have regarding our products or services. 

Fill out the form below or contact us on +44 0208 050 5014

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