Our Managed IT Services

Teceze’s Managed IT Services provide personalized service that sets us apart. This approach allows us to deliver more value, and this is why we have a 100% customer satisfaction rate. We create simple and robust platforms that are scalable, enabling collaboration with a tailored approach as per your requirement helps in increasing your productivity.  Our affordable IT solutions can lower your overall costs enabling you to be more competitive in the market and also helps in staying you up and running. We minimize risk to maximize the uptime of your business. We take away all your IT technical issues, so you can get on running your business at peace which ultimately helps in growing your business.

That’s why we offer you a wide range of services that meet your needs, including; Desktop as a Service, Managed Security, Managed Network, Identity, and Access Management, Managed Hosting, Managed Compliance, and many more.

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Our Simple On-Boarding Process

We understand that it is necessary to make the decision to turn over, a part or all of the IT role to a third party and a smooth transition is essential to the ongoing partnership’s success. You are in safe hands, with Teceze. Our tried and tested approach is based on longstanding experience.

We will seamlessly, effectively, and on-time migrate all or part of your IT services from you or your current supplier to us.

 

p1

1. Initiation of a Project

We assign a dedicated transition manager, set out the transition strategy, and decide on the requirements for transition progress and the path to implementation.

 

p2

2. Knowledge Transfer

We use existing suppliers and internal teams to capture and share information. We outline each Party's roles and obligations in the process.

p1

3. Reverse Knowledge Transfer

Reverse KT where knowledge recipients give documented feedback to project SMEs to demonstrate knowledge acquisition during the service transition process.

 

p3

4. Services Setup

We use existing suppliers and internal teams to capture and share information. We outline each Party's roles and obligations in the process.

p4

5. Services Transition

In a phased approach, we take responsibility for services from the current supplier or customer to mitigate any potential impact on the business as usual.

 

p5

6. Handover

We contractually shoulder the responsibility as per the agreed SLA for the delivery of all in-scope services after the "Service start date".

Areas that Our Service covers

  • 24 X 7 Unlimited Remote IT Support
  • 24 X 7 Unlimited Onsite Support
  • 24 X 7 Proactive Health Monitoring
  • 24 X 7 Security Monitoring
  • Strategic Guidance
  • Projects and Consultancy
  • Professional Services
  • Business Continuity
  • Telephony and Connectivity
  • Hardware Maintenance & Support
  • Cloud Solutions
  • Security and Compliance
  • Monthly Reporting
  • Document Management

Add-on Services

  • Asset Categorization and Normalization
  • Enriched Asset Information
  • CMDB Synchronization
  • Vulnerability Management
  • Configuration Assessment
  • Certificate Assessment
  • Cloud Security Assessment
  • Container Security Assessment
  • Continuous Monitoring
  • Threat Protection
  • Patch Management
  • Container Runtime Protection
  • Mobile Device Management
  • Cloud Security Posture Mgmt(AWS,Azure & GCP)

 Why Choose Teceze As Your Managed IT Services Partner?

  • Over 100 technical resources are available for your service.
  • Multiple Monitoring solutions help in issue alerting for all IP – enabled devices.
  • Next-Generation Technology management solutions for a fast response. 
  • 2  NOC & SOC center headquarter in the UK and the second location is the USA operated 24*7*365.
  • Dedicated business account manager to understand your requirement and Technical account manager to address all your technical issues.
  • Outsourced Service Desk customized to reporting requirements and high availability SLAs.
  • You can choose the Opex Payment option (monthly, quarterly, or yearly) with no hidden fees.

Our award-winning Managed IT Services is present throughout the UK, Ireland, Sweden & USA. We support businesses that have IT Managers or don’t have an in-house IT department. 
Our IT support includes remote and on-site support, during office hours and out of office hours. We don’t just manage the IT technical issues, we look for solutions to help your growth in the business. We can take care of Ad hoc IT support or you can block some hours in advance by buying support tickets in advance.

1

Bronze

Price - TBD

Account Management

  • ✓ Incident Management
  • ✓ Service Portal access
  • ✓ Proactive Monitoring
  • ✓ ICMP Monitoring
  • ✓ Capacity Monitoring
  • x Service Delivery Manager (Monthly Meeting)
  • x Carrier Management
  • x Real time statistics (5s delay)
  • x Performance Monitoring

Support Services

  • ✓ Applications Support
  • ✓ Antivirus + Endpoint Management
  • ✓ Unlimited remote support
  • ✓ Patch Management and Device Backups
  • x Server Support
  • x Unlimited onsite support (Limited to P1 Issues)
  • x Unlimited Network / Firewall Firmware Upgrade
  • x System / Server / Network Backups
  • x Network Support
  • x Wireless Support
  • x Firewall Support

Reporting

  • x Alerts reporting
  • x Adhoc reports
  • x Vendor Advisories
  • x Thresholding
  • x Ticket reports
  • x Post incident review
  • x Document Management

more

Silver

Price - TBD

Account Management

  • ✓ Incident Management
  • ✓ Service Portal access
  • ✓ Proactive Monitoring
  • ✓ ICMP Monitoring
  • x  Capacity Monitoring
  • ✓ Service Delivery Manager (Monthly Meeting)
  • ✓ Carrier Management
  • ✓ Real-time statistics (5s delay)
  • ✓ Performance Monitoring

Support Services

  • ✓ Applications Support
  • ✓ Antivirus + Endpoint Management
  • ✓ Unlimited remote support
  • ✓ Patch Management and Device Backups
  • ✓  Server Support
  • ✓ Unlimited onsite support (Limited to P1 Issues)
  • ✓ Unlimited Network / Firewall Firmware Upgrade
  • ✓ System / Server / Network Backups
  • x Network Support
  • x Wireless Support
  • x Firewall Support

Reporting

  • x Alerts reporting
  • x Adhoc reports
  • x Vendor Advisories
  • x Thresholding
  • x Ticket reports
  • x Post incident review
  • x Document Management
  • more

3

Gold

Price - TBD

Account Management

  • ✓ Incident Management
  • ✓ Service Portal access
  • ✓ Proactive Monitoring
  • ✓ ICMP Monitoring
  • ✓  Capacity Monitoring
  • ✓ Service Delivery Manager (Monthly Meeting)
  • ✓ Carrier Management
  • ✓ Real-time statistics (5s delay)
  • ✓ Performance Monitoring

Support Services

  • ✓ Applications Support
  • ✓ Antivirus + Endpoint Management
  • ✓ Unlimited remote support
  • ✓ Patch Management and Device Backups
  • ✓  Server Support
  • ✓ Unlimited onsite support (Limited to P1 Issues)
  • ✓ Unlimited Network / Firewall Firmware Upgrade
  • ✓ System / Server / Network Backups
  • x Network Support
  • x Wireless Support
  • x Firewall Support

Reporting

  • ✓ Alerts reporting
  • ✓ Adhoc reports
  • ✓ Vendor Advisories
  • ✓ Thresholding
  • ✓ Ticket reports
  • ✓ Post incident review
  • ✓ Document Management

more

Looking for a New Managed IT Service Provider to Migrate to?

We’d love to speak to you! Some of our most successful partnerships are with organisations that have switched to Teceze from an existing provider. The reasons why they move are many and varied. Some have simply outgrown their existing partner and looked to Teceze for more mature services.

Others, through rapid growth, needed round the clock IT support and their existing partner couldn’t provide that.

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