NOC-AS-A-SERVICE

Detect, Diagnose and Remediate Any Network Issues.

Teceze offers 24×7 NOC Management from dedicated engineers and provide hourly management for project works to increase the margin and thereby allowing your internal team to focus on business strategic and consumer activities.

24 X 7 Protection

An extension of your support team, staffed around the clock by network management professionals with over 10 years of experience in managing critical networks.

Dedicated Team

A dedicated NOC specialists from Teceze team will be monitoring the infrastructure 24/7/365 and will respond to all alerts in no-time.

Lowest Cost

No need to hire, train, or retain expensive network management staff. Make more informed, proactive decisions for greater operational and capital efficiencies.

High Level Security

We not only maintain the data protection to the core, but we also embrace the latest disruptive technologies and offer solutions that are agile and lasts in the long run.

Manage our Services

Our Step by Step Process

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NOC Support Requirements Gathering

Creating a solid base for organized NOC support means moving beyond the criteria of merely "collecting" the required data. You will work with a professional project manager and the collaboration will lead to a thorough review and explanation of your support needs.

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Onboarding

Our onboard team will then work with the NOC team to review the runbook, finetune it, train the NOC support staff if necessary, and ensure that everyone has what they need to go forward with confidence. We work through a detailed onboard checklist to ensure that the attention it needs is provided to each aspect of the service.

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Continuous NOC Service Improvement

Armed with the expertise and insight that comes only from first-hand experience, our team can foresee problems spot opportunities and know exactly how to communicate solutions and changes for those concerned. Whether we review service level metrics or plan the next business extension, you can work with committed service professionals who provide transparency and immediate solution to the client needs.

Areas that Our Service covers

  • 24x7 Network and Server Surveillance 
  • Troubleshooting and upgrading of device installations 
  • Administration facilities by telephone 
  • Exploration and evaluation of networks
  • Operating device protection and critical patch management
  • A mutual study of threats
  • Optimization and monitoring standards of service
  • Managing Video and Audio Traffic 
  • Quality monitoring and recommendations for change
  • Network Infrastructure Installation
  • Minimize Downtime with Remote System Backups

Benefits of NOC as service

  • Reduces running expenses 
  • Risk Administration 
  • Significantly reduced downtime 
  • Incident prompt treatment at all times 
  • IT tools for other tasks are freed up 
  • Protection from Cyber Threats    
  • Enhanced network monitoring around the clock 
  • New High-Performance Infrastructure 
  • Customization

Why NOC as a Service?

Networks can be costly to manage but are a must to keep up with different business aspects. Regardless of a company’s size, outsourcing their NOC will help ensure proper control, review, safe and evaluation of their networks. These can also help support micro-services, run business applications more effectively and control the network more generally. Outsourcing the NOC will help free up a lot of precious internal resources that would otherwise need to be devoted to managing the network. This will help automate the processes and operational problems by putting in new projects during their time off. Not to mention, it will significantly reduce the overall operating costs.

Enhance Your Business

You will be delighted when your IT systems operate as they should consistently, and will enjoy seeing your company flourish as a result. You’ll have access to

  • 24/7/365 Monitoring, Patch Management and Virus Protection
  • Back Up and DR Solution Advice and Implementation
  • Firewall Network Protection
  • Simple Collaboration Solutions

Full Suite of Services

  • Routers & Switches
  • Firewalls
  • VPN Tunnels
  • LANs/WANs/MANs
  • Wireless Access Points
  • MPLS/SDNs

Why Teceze for NOC ?

  • Proven & trusted by leading UK organisations
  • 1:1 support from experienced IT professionals
  • Highly cost-effective & flexible - to fit your business.
  • Full suite of Enterprise IT services
  • Highly integrated best in class technologies.
  • 1st-line support, to 3rd-line escalation
  • On-site technical resource available
  • Delivered from our secure state-of-the-art UK NOC

1

Silver

Price-TBD

ACCOUNT MANAGEMENT SERVICES

  • Dedicated Client Relationship Manager
  • Monthly meeting with Operations Manager
  • Monthly SLA report

IMPLEMENTATION SERVICES

  • Hardware Procurement and capacity planning
  • New firewall Provisioning ( 10 per an year )
  • Feature Validation for Firmware

NETWORK DEVICE ADMINISTRATION

  • Device Administration
  • Configuration changes per customer requests
  • Device Configuration backup & monitor for changes
  • Change Management leveraging the customer change control process
  • Unlimited Firmware Patching & Updates
  • Failover testing

24 X 7 MONITORING SERVICES

  • Network Traffic Analysis
  • Hardware Health Monitoring
  • Hardware Availability Monitoring
  • Hardware Performance Monitoring
  • Capacity Monitoring

24 X 7 SUPPORT

  • Hardware Troubleshooting
  • Hardware Replacement
  • Hardware Maintenance
  • Access to 24x7 Network Operations Center
  • Access to Customer Portal w/ Customer-defined roles
  • Ticket Response time SLA (2 Hours)

FIREWALL AUDITING

  • Quarterly review of firewall rules and configurations
  • Quarterly firewall auditing report
  • Remediation

more

2

Gold

Price-TBD

ACCOUNT MANAGEMENT SERVICES

  • Dedicated Client Relationship Manager
  • Monthly meeting with Operations Manager
  • Monthly SLA report

IMPLEMENTATION SERVICES

  • Hardware Procurement and capacity planning
  • New firewall Provisioning ( 10 per an year )
  • Feature Validation for Firmware

NETWORK DEVICE ADMINISTRATION

  • Device Administration
  • Configuration changes per customer requests
  • Device Configuration backup & monitor for changes
  • Change Management leveraging the customer change control process
  • Unlimited Firmware Patching & Updates
  • Failover testing

24 X 7 MONITORING SERVICES

  • Network Traffic Analysis
  • Hardware Health Monitoring
  • Hardware Availability Monitoring
  • Hardware Performance Monitoring
  • Capacity Monitoring

24 X 7 SUPPORT

  • Hardware Troubleshooting
  • Hardware Replacement
  • Hardware Maintenance
  • Access to 24x7 Network Operations Center
  • Access to Customer Portal w/ Customer-defined roles
  • Ticket Response time SLA (60 Mins)

FIREWALL AUDITING

  • Quarterly review of firewall rules and configurations
  • Quarterly firewall auditing report
  • Remediation

more

3

Platnium

Price-TBD

ACCOUNT MANAGEMENT SERVICES

  • Dedicated Client Relationship Manager
  • Monthly meeting with Operations Manager
  • Monthly SLA report

IMPLEMENTATION SERVICES

  • Hardware Procurement and capacity planning
  • New firewall Provisioning ( 10 per an year )
  • Feature Validation for Firmware

NETWORK DEVICE ADMINISTRATION

  • Device Administration
  • Configuration changes per customer requests
  • Device Configuration backup & monitor for changes
  • Change Management leveraging the customer change control process
  • Unlimited Firmware Patching & Updates
  • Failover testing

24 X 7 MONITORING SERVICES

  • Network Traffic Analysis
  • Hardware Health Monitoring
  • Hardware Availability Monitoring
  • Hardware Performance Monitoring
  • Capacity Monitoring

24 X 7 SUPPORT

  • Hardware Troubleshooting
  • Hardware Replacement
  • Hardware Maintenance
  • Access to 24x7 Network Operations Center
  • Access to Customer Portal w/ Customer-defined roles
  • Ticket Response time SLA (30 Mins)

FIREWALL AUDITING

  • Quarterly review of firewall rules and configurations
  • Quarterly firewall auditing report
  • Remediation

more

Satisfaction Guaranteed

We don’t close tickets until you’re 100 % satisfied with it. Our team ensures the fulfillment of Excellent customer service as their mission, and that all important peace of mind.

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